Privacy Policy

Last Updated: March 28, 2025

1. Introduction

At Supagigs, operated by SUPAGIGSAI TECHNOLOGIES PRIVATE LIMITED ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or any other services we offer (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, and user type (accountant or client).
• Profile Information: If you are an accountant, we collect your professional qualifications, experience, skills, certifications, and other information you choose to include in your profile.
• Business Information: If you are a client, we collect information about your business, industry, and service requirements.
• Payment Information: We collect payment details necessary to process transactions, though we do not store complete credit card information on our servers.
• Communications: We collect information you provide when you contact us for support, provide feedback, or communicate with other users through our platform.
• Other Information: We collect any other information you choose to provide through our Services.

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: We collect information about the device you use to access our Services, including device type, operating system, browser type, and mobile network information.
• Usage Information: We collect information about your use of our Services, including pages visited, features used, actions taken, and time spent on our Services.
• Location Information: We may collect information about your approximate location based on your IP address.
• Log Information: We collect log information when you use our Services, including access times, pages viewed, IP address, and the page you visited before navigating to our Services.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy.

2.3 Information We Collect from Third Parties

We may collect information about you from third parties, including:

• Social Media Platforms: If you choose to connect your social media account to our Services, we may collect information from that social media platform, subject to your settings and the privacy policies of those platforms.
• Payment Processors: We receive information from payment processors regarding your payment transactions.
• Identity Verification Services: We may use third-party services to verify your identity and credentials.
• Public Sources: We may collect information about you from publicly available sources to supplement the information we collect directly from you.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations and receipts
• Connect accountants with potential clients
• Verify accountant qualifications and credentials
• Communicate with you about our Services, including sending updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services
• Develop new products and services
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With Other Users: If you are an accountant, we share your profile information with potential clients. If you are a client, we share your business information and service requirements with potential accountants.
• With Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
• For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take steps to securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

8. International Data Transfers

We may transfer your information to countries other than the country in which you are located. These countries may have data protection laws that differ from the laws of your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection.

9. Children's Privacy

Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services, and we are not responsible for their content, privacy policies, or practices. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Services prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SUPAGIGSAI TECHNOLOGIES PRIVATE LIMITED
Email: privacy@supagigs.com
Address: WeWork NESCO IT Park, 10th Floor Building 4, Nesco IT Park, Western Express Highway, Goregaon (East) Mumbai, Maharashtra 400063